Blue shimmery shirt

Shipment locations

Our shipping covers domestic areas only at the moment. International shipping is currently unavailable. 

Immediate try-on while the courier awaits is available in Cairo shipments only. 

Shipping processing times

All orders are processed within 2–3 business days. 

Orders are not shipped or delivered on weekends or holidays. 

Shipping rates and delivery estimates

Cairo shipping rate: 50 EGP

Cairo delivery estimate: 3-5 days

Governorates shipping rate: Governorates shipping rates are subject to change and are at the discretion of the courier company. The final shipping cost may vary based on the governorate's location and various factors determined by the courier. 

Governorate delivery estimate: 5-7 days

Shipment delays may occur during sale times or holiday seasons. Please allow additional days in transit for delivery during these times. If your shipment is delayed later than the estimated time, please contact us via:

Instagram DM: Through DM

Email: jupelaneofficial@gmail.com

Note: We aim to respond to your inquiries within 24 hours from Saturday to Thursday. Please note that Fridays are off, and responses may be delayed until the following working day.

Return and Exchange Policy

  The item can be tried while the courier is waiting if doesn't fit or not satisfied, you can pay the delivery fees only and return the item back to the courier . Once the courier leaves item can not be refunded.

this is the only way to accept refund. 

Return and exchange policy applies to Cairo shipments only.  

Delivery fees have to be paid in all situations 

Refunds 

Refunds are only issued for defective items. To request a refund, please provide the order number and attach a picture showing the defect in the item for inspection. We will promptly notify you of the status of your refund after inspecting the item. If your refund is approved, you will receive the credit within a certain number of days, depending on your payment method.

Exchange

If you wish to exchange the item for a different size. Please contact us within (no. of days). 

Sale Policy

Immediate try-ons are not available on sale items. 

Discounted items packages must not be opened or tried on. 

The return policy is not applied to sale items.

Refund and exchange policy is not applied on sale items.